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Remote Guidance

2 min to read

XMReality’s hardware: the Pointpad for an enhanced Hands Overlay

The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centres. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.

XMReality

XMReality's Pointpad enhances our Hands Overlay feature

With XMReality Remote Guidance, you can guide your counterpart by using the Hands Overlay feature in your remote support call. Hands Overlay is an Augmented Reality feature, where the technology enables you to overlay your hand gestures on top of the real time video.

Hands Overlay has proven to be much more efficient when instructing someone in how to solve a specific task. To be being able to show your counterpart exactly what you mean instead of just explaining it in words. It proves exceptionally useful when you need to show someone how to turn a screw, explain what cord goes where, or provide other instructions where complex technical support is needed. Hands Overlay is also very important when you need both your hands to give instructions or guide someone through complex tasks.

The Pointpad basically turns any computer into a powerful guide station, perfect for in-house Helpdesk professionals or technical support centres. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.

Who should use a Pointpad?

Hands overlay and the Pointpad is useful for everyone who is intending to use XMReality Remote Guidance from a desktop computer or support stations where it can be useful during everyday calls. The Pointpad is an additional hardware that XMReality offers, used by the person giving support to enhance hand gestures to give clear instructions, typically for experts in a helpdesk setup. It comes in handy when you need both your hands to give instructions or guide someone.

The Pointpad has a camera installed above the area where you show instructions with your hands, so both your hands are free to point at specific areas and provide intuitive instructions. Thanks to a built-in light and the black background, the camera can easily and more clearly separate your hands from the background, making sure the receiver sees a crisp, clear picture with only your overlayed hands.

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