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Product

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Feature: XMReality Web Guide Station

XMReality Web Guide Station - a web based application for remote support that allows you to log into our solution using a web browser on your computer - without the need of installing an application on your desktop! 

Rasmus Wetterhed

Web Guide Station

Web Guide Station is a web based application for remote support that allows you to log into our solution using a web browser on your computer - no installation required.

  • Runs in any browser without installing any software
  • Compatible with XMReality Pointpad for enhanced Hands overlay 
  • Web Guide Station opens up for using the solution with multiple operating systems

Web Guide Station is available for all Enterprise users and no installation or activation required.

Why is Web Guide Station useful?

No download
Web Guide Station runs on your web browser and does not require any downloads or installation. This makes it quick and easy to get started.

Any operating system
Web Guide Station opens up for using the solution with multiple operating systems as it could be used on any android based web browser (Edge, Chrome, and more). Web Guide Station enables usage on any desktop, also Mac iOs and not only Windows computers.

How does Web Guide Station work:
s
tep-by-step instruction

1. Open up a tab in an Edge, Chrome or Safari browser
2. Go to guidestation.xmreality.com
3. Log in to your XMReality Enterprise Account

Once logged in, you can;

  • Call a contact or connect in a call using a Call link
  • Sort your contact by Teams
  • Add new contact by using their email address
  • See call history; previous web calls and app-to-app calls
  • Report issue in app
  • Annotate (make drawings) on shared screen
  • See status on contacts (online/offline)
WGS-nyare
 

Connecting the web call (by sharing a call link)

1. Add recipient name (to be able to track call history after a call i your log).

2. Select if you would like to Give guidance to the receiver of the link or Get guidance from the receiver.

    • If you select Give guidance, the receivers camera will be automatically shared once the call is started.
    • If you select Get guidance, you will have to share your camera once the call is started.

3. Once created, you will get the option of either sending it out as a text message to the receiver’s phone number or copy the link and send it. The easiest way is to add the phone number and share the link via SMS.

4. When the receiver clicks on the link, they will get the question to allow the page to access their camera and microphone. Once they have allowed that, they can click "Start call".incoming call WGS

5. You will now receive an incoming call. If you accept it, you will immediately see what the other person is seeing and can use tools like Pointer, Drawing and even Hands overlay, provided that you have a PointPad connected.

Connect Pointpad to use Hands overlay gestures

The Hands Overlay feature allows you to guide anyone using hand gestures and showing how to solve a task. When using a desktop, you need to use a Pointpad to be able to use the Hands overlays feature.

To connect your Pointpad, simply plug it in to your computer and flip the switch in the Web Guide Station left hand side menu. Then you are instantly ready to use Hands overlay feature in a call without any configuration.

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