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Feature: Language support

Extended language support: for smarter communication, less barriers allows and a faster, more secure way to help people all over the world. Communicating in your native language will also make it easier for workers to reach out for help and XMReality will be able to meet a diverse audience.

Rasmus Wetterhed

Extended Language Support 

XMReality Remote Guidance has extended within our Web clients and applications that simplifies the use of the software. This allows users to provide support by using the software within your preferred language.

The language support functionality makes it easier to add more languages to the XMReality remote guidance solution - whenever needed based on customer demand. Initially, we have translated the app into the 16 most requested languages and the translation will follow the settings on the user's device. This extends the opportunity to scale remote support usage globally.

  • Applied for both Web clients and applications (Mobile, Windows, Web guide station)
  • 16 languages
  • Automatically adopting language based on device settings
  • English as default if user have a "not-supported" language 
  • Easy to add more languages

Language support automatically turned on for all users who have downloaded the latest version of the application, and no additional installation or activation required.
This does not include audio translation.

Supported languages

The web clients and applications is currently available in the following languages:

  • Chinese
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
    iStock-1226941220

How will translation work

The language will adopt depending on the users setting on their mobile device or desktop

  • The Language within the Remote Guidance software applied will be the same as the users language setting on the specific device (Mobile, or Desktop)

  • The Web client language will follow the call link receiver's device language settings

Example: If Peter will be using his desktop with Spanish settings, the Remote guidance Windows client will be translated into Spanish. When Peter sends a SMS to his colleague David having Russian settings, the web client will be translated into Russian. 

If Carl will be using XMReality's app and have Arabic language setting on his device (which is currently not a supported language), the application's language settings will by default be English.

 

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