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Feature: Group Call

Escalate your support session and invite a supervisor or another expert into the call. Group Calls allows you to be up to 5 people within a call regardless if they are an XMReality app user or web user. The feature is beneficial for several use cases such as remote support escalations, inspection and audits, acceptance test and many more.

Rasmus Wetterhed

XMReality Group Calls

Escalate your support session and invite a supervisor or another expert into the call. Group Calls allows you to be up to 5 people within a call regardless if they are an XMReality app user or web user. The feature is beneficial for several use cases such as remote support escalations, inspection and audits, acceptance test and many more.

  • Invite people to an ongoing call
  • Up to 5 people within a call
  • App-users and Web-users
  • At least one user need to use an XMReality account
  • Included in all Enterprise accounts

Group Call is available for all Enterprise users and no installation or activation required.

Group call

Group Call - how it works

Step-by-step instruction

A group call is always initiated by first starting a regular call, then inviting participants. It is not possible to invite multiple participants before the call, for example as in a Microsoft teams meeting. Up to five participants can be in a Remote Guidance Call.

In an ongoing call:

1. Open the participant list by tapping the button in the top right corner on Mobile. On Windows, click “Show Options” in the upper left corner.

2. Tap Add participant

3. Select Call XMReality User if you want to add a XMReality user to the call. If you want to add a participant that is not a registered XMReality user use Invite by Link, this option will create a Call Link that when opened will allow the recipient to join the call from their web browser.

Note: All users needs their own personal call link, one link could not be used by several users.

 

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